Substance Misuse Recovery Day Programme Feedback

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Summary of report content

Healthwatch Swindon wanted to find out the views of people with a substance use disorder on  their barriers to accessing healthcare and what would help them access a new day service programme to support them and enable them to actively participate in the community.

People felt a day recovery programme would give them structure, focus and purpose, and help them recover.  They wanted to be able to try different services avoiding having to jump through administrative hoops.  They made suggestions as to what should be covered and where the service should be located.

The key barriers faced in accessing health and care services included access to NHS dentistry, lack of respect from staff, not realising they were will and access to GP appointments.

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General details

Local Healthwatch
Healthwatch Swindon
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Services for people with drug, alcohol and other addictions

Details of people who shared their views

Seldom heard groups
People with or recovering from addictions
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