Step by step consultation project

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Summary of report content

Healthwatch Hampshire undertook a consultation with homeless young people aged 16-25. Around 50 participated.

Services identified as having highest importance to the group were Drug and Alcohol Services, Community Mental Health Teams, Child and Adolescent Mental Health Service (CAMHS) and Accident and Emergency Services.

 Services identified by the group as needing improvement were Community Mental Health Teams, CAMHS and Accident and Emergency Services. This was primarily due to long waiting times, complex referral processes & ‘being treated like children’. Drug and Alcohol Services received very positive feedback. 

The project identified a number of barriers for young homeless people accessing services including finances, addiction, lack of confidence and lack of access to information and advice. 

The project identified potential solutions to these barriers including improved access to counselling, support in staying away from addictive environments, family mediation services, improved patient transport and more financial support

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General details

Local Healthwatch
Healthwatch Hampshire
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
General Practice (GP)
Services for people with drug, alcohol and other addictions
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
51
Age group
16 to 17 years
18 to 24 years
Seldom heard groups
Homeless people
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