Staying connected one year on in the COVID-19 pandemic

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Summary of report content

Healthwatch Brighton and Hove, Healthwatch East Sussex and Healthwatch West Sussex undertook a webinar on relative and provider perspectives of visiting restrictions on 9 November 2021.  The event was attended by 40 people.

The discussion covered the following issues:

  • Mandatory vaccination for care home staff
  • Visiting procedures and the impact on relatives and residents of visiting restrictions
  • Essential caregiver process
  • Care home staffing shortages.

The vital need for collaborative relationships between care home providers and relatives is a cross-cutting theme of this event. These collaborative relationships contribute towards a good model of shared care in the best interests of people living in care homes. All care homes should enable relatives to be assigned essential caregiver status, as is stated in the statutory guidance regarding visiting. This of course benefits individual residents, but also the care home workforce during these times of significant staff shortages.

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General details

Local Healthwatch
Healthwatch East Sussex
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Prevention of diseases, including vaccination, screening and public hygiene
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
40
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
N/A
Does this report feature carers?
Yes
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