Stalham Staithe Surgery Feedback

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Summary of report content

From September 2020 to August 2021, Healthwatch Norfolk received 14 reviews for Stalham Staithe Surgery. Most of these were collected at an engagement event at the surgery on 23rd August 2021. The reviews have an average star rating of 4.2 out of five. Patients were most satisfied with the cleanliness of the surgery with an average rating of 4.8 out of five and least satisfied with staff attitudes with an average rating of 4.4.

Overall, most patients who shared feedback were happy with the service they had received from Stalham Staithe Surgery.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
14
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
Did you find this attached report useful?
1
1 votes with an average rating of 1.