Staff and Hampshire patients views on access to GP-led services
Download (PDF 3.24 MB)Summary of report content
This project emerged because Healthwatch Hampshire was receiving a high level of feedback from the public regarding primary care. Healthwatch Hampshire agreed that involving and understanding the way practices had been asked to respond and change during the pandemic was critical to establishing a conversation between practices and the people they support.
In October 2021 Healthwatch Hampshire ran a survey for staff who work at GP surgeries, before doing a survey for the general public in November 2021, asking them to share their experiences on accessing GP services. In January and February 2022 Healthwatch Hampshire asked regional and local group members for case studies to illustrate improvements made recently to GP practices.
The research found long telephone queues, difficulty of getting appointments, and mixed feedback on telephone and online consultations. The report recommends the installation of new phone systems, more specific time slots of phone consultations and more opportunity for face to face consultations, improved use of online technology, and better communication with patients.