St Helens & Knowsley NHS Trust Patient Experience Report: Qtr. 1 2017-18

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Summary of report content

Healthwatch Knowsley details experiences of St Helens & Knowsley NHS Trust shared by our community for the period April—June 2017. During this quarter, there have been 40 comments received regarding both Whiston and St Helens Hospitals.

Between April—June, the majority of comments received related to treatment and care within the trust, with 33 comments relating to treatment and care, all of the comments within this theme were positive. The second most highly rated theme is staff, again with all comments in this area being positive. Other areas highlighted within this report include, facilities and surroundings, as well as access to services, which have a majority of positive comments. Key areas during this period are communication and discharge, who are shown to a have a majority of negative comments.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Discharge
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
40
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