St Helens & Knowsley Hospital Patient Experience Report Qtr 1 2014 /15

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Summary of report content

This report is a regular quarterley report produced by Healthwatch Knowsley based on comments they received from the public regarding St Helens and Knowsley Hopsital.

This report covers Quarter One of 2014/2015 (April to June 2014). 26 comments were collected in this period. Sentiment was mixed and the comments related to the following areas:

Care & Compassion

Dignity Hygiene

Nutrition & Hydration

Communication

Waiting for appointment

Waiting at appointment

Discharge

Accessibility

Quality & Safety

Staff Attitudes

Coordination of services.

Recommendations were made but no response from a provider included in this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Discharge
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Emergency department (inc A&E)
Name of service provider
St Helens & Knowsley Hospital

Details of people who shared their views

Number of people who shared their views
26
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
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