Spotlight report: where do students aged 16+ go first for mental health advice?
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Healthwatch Shropshire attended welcome week opportunities at Shrewsbury College in September 2025 to find out where young people go first to seek out mental health advice and support if they need it. They spoke to 455 young people.
44% said they would ask family members first
32% said they would go directly to their friends
7% said they would check the internet / Chat GPT. Most students liked the confidential, no fuss element of consulting the internet.
Healthwatch found out that there are several options for young people to choose if they are worried about their mental health, but that they are not widely known about by the student community.