Specialist eye care report

Healthwatch Walsall was commissioned by Healthwatch England to collect local data for a national survey on eye care.  They heard from 21 people.

The survey reveals how waiting for specialist eye care has impacted many aspects of daily life. While some people’s ability to work remained unaffected, nearly two-thirds reported at least some negative impact. Independence was also a challenge, with 38% struggling to live on their own and two-thirds finding household tasks more difficult. 

Social lives and relationships were also affected - 54% found it harder to socialise, and 67% said their relationships with family or close friends had been affected. Mental health was a significant concern, with nearly 70% reporting some level of decline. 

These findings make it clear that waiting for specialist eye care isn’t just frustrating—it’s lifechanging. For many, their vision has worsened while they wait, making it harder to work, manage their home, and even maintain relationships. Some have spent over a year trying to access treatment, and the uncertainty has taken a serious toll on their mental health, leaving them anxious and struggling to cope.

Financial barriers add to the stress, with many saying they would have gone private if they could afford it, but that simply wasn’t an option. While some had a smooth referral process, others faced multiple appointments before getting the help they needed. 

Despite these challenges, people still value the NHS and the care they receive from their opticians. More support, clearer communication, and faster access to specialist care could make a huge difference for those left waiting in uncertainty