Southend hospital signs and maps mystery shopping

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Summary of report content

Healthwatch Southend wanted to understand whether the recommendations in their previous report about signage at Southend Hospital had been implemented.  On 2 May 2024, they visited Southend Hospital to repeat the journey around the site and record any changes.

They noticed improvements to signage in the car parks, but recognised challenges because of ongoing building work.

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General details

Local Healthwatch
Healthwatch Southend
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Parking and transport
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Mystery shopping
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated
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