Southampton Homeless Healthcare team report

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Summary of report content

Healthwatch Southampton was invited by the Homeless Healthcare Team to conduct a survey around patient experience.

They carried out three sessions at two different venues and collected the responses from 36 of the team's clients. Three questions were asked:

What is your experience of the Homeless Healthcare Team, including access and ability to see preferred staff?

 Is there anything you would like to see improved?

 How would you rate your overall experience of the service? (Out of 5)

The patients that were surveyed were extremely positive about the service provided by the Homeless Healthcare Team and the vast majority of patients surveyed stated that they did not believe that the service provided by Homeless Healthcare Team needed improvement.

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General details

Local Healthwatch
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Quality of treatment
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Homeless Healthcare Team Southampton
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Mental health crisis service
Other

Details of people who shared their views

Number of people who shared their views
36
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
No
Seldom heard groups
Homeless people
People with or recovering from addictions
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