Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System

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Summary of report content

In 2017 midwives and service managers from hospitals within Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System (SHIP LMS) worked together with Wessex Voices (Healthwatch Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton) to develop a survey which would help capture the experiences of local women and their families when using local maternity services. The report was published in January 2018, providing 9 key recommendations to maternity services across SHIP.

Feedback showed that women within SHIP had positive experiences of their care, however there were clear areas where improvements could be made. Women in SHIP told us they wanted:

  • Clear & easy access to information & support
  • Clear communication at referral
  • Improved communication with consistent and easy to understand terminology
  • More information at discharge
  • Consistency of midwives
  • Better management of expectations
  • Improved breastfeeding support
  • Improved diagnosis & treatment of tongue tie
  • Free ante-natal classes for all

This report responds to the Maternity Matters recommendations provided in January 2018, and provides an update on our progress. We are also working towards the ambitions of The National Maternity Review (Better Births). A link for this can be found on the last page of this report.

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General details

Local Healthwatch
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity
Caring, kindness, respect and dignity

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
Southampton, Hampshire, Isle of Wight & Portsmouth Local Maternity System (SHIP LMS)
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Maternity care

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Pregnancy/maternity
Currently pregnant
Does this report feature carers?
Not known
Did you find this attached report useful?
0
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