Social Care in the London Borough of Lewisham

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Summary of report content

Healthwatch Lewisham carried out a research project across the borough of Lewisham looking into the social care needs and experiences of the population. The project focused on accessibility issues, social care assessments, care package provision and quality of care. 

The project formed a wider piece of work incorporating research undertaken as part of the Healthier Communities Select Committee review of health and adult social care integration. 

To ensure a comprehensive view of the wider public, two additional engagement methods were used:

 Open call through the Healthwatch website and e-bulletin, through the form of an online survey.

  •  Targeted focus groups with residents with long term conditions, as well as those with learning disabilities, mental health challenges and the elderly.
  • The focus groups were organised in partnership with local organisations including: Carers Lewisham, Lewisham Speaking Up, Lee Green Community Centre, Sydenham Garden, Lewisham Disability Coalition and 60 Up. 

Overall they spoke to 114 people.

The participants of the groups were asked to share their experience of social care services in Lewisham. This report highlights the key themes and responses from the engagement, including current experience of social care services, and opinions and suggestions for improved local services.

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General details

Local Healthwatch
Healthwatch Lewisham
Publication date
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Focus group
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
114
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