So What? Impact report

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Summary of report content

Healthwatch Lancashire and Healthwatch Blackpool created this impact report to illustrate the impacts and outcomes, as well as the motivations and methods, of their work. It aims to demonstrate to the public how their voice is heard and raise awareness of the benefits of sharing their experience of Health and Social Care Services with their local Healthwatch.

It covers a number of topics, from who the two local Healthwatch are and what their responsibilities are, to thier workplan, ongoing projects and their achievements. There are engagement figures and stats as well as a comprehensive listing of what has changed in the area as a result of Healthwatch intervention raising the public's voice.

The report gives a summary of projects the two Healthwatch have worked on, including:

- Care Home Enter and View Programme

- Access to Dental Services For Care Home Residents

- Your Voice: GP Surgeries, Pharmacies, A&E departments

- Your Dentist, Your Say

- Mystery Shopping Report: Accessing Hospitals With a Visual Impairment

The report also identifies good practice and positive messages, then goes on to ask what they can do better and even includes a feedback form within it.

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General details

Local Healthwatch
Healthwatch Blackpool
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Complaints
Consent, choice, user involvement and being listened to
Diagnosis
Public consultation and engagement
Written information, guidance and publicity
Accessibility and reasonable adjustments
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Other
Staffing - levels and training
Quality of treatment
Referrals
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
Dentist
General Practice (GP)
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Other
General outpatients and hospital-based consultants
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Counselling/Psychotherapy/ Improving Access to Psychological Therapies (IAPT)
Inpatient care/General inpatients
Emergency department (inc A&E)
Community Mental Health Team (CMHT) and specialist MH services
Mental health crisis service
Services for people with drug, alcohol and other addictions
Care home

Details of people who shared their views

Number of people who shared their views
3600
Age group
All
Gender
All
Sexual orientation
Not known
Types of disabilities
Mental health condition
Sensory impairment
Types of long term conditions
Blindness or severe visual impairment
Does this report feature carers?
Yes
Seldom heard groups
Homeless people
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