Snapshot Report: Rotherham Hospital appointment wait times- your experiences heard

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Summary of report content

Healthwatch Rotherham undertook a short project on waiting times for appointments at Rotherham Hospital.  They undertook a survey to which 14 people responded.

The main issues are not just regarding the lengthy wait times for appointments, but also the lack of support and communication between the hospital and patient. Those with delayed hospital appointments felt that their mental health suffered as a result, as well as it worsening their symptoms and reducing their ability to work. The majority of people cannot afford private healthcare, and even if they could, would be happy with NHS treatment. 

64% of respondents did state however that they would be happy to travel to a hospital local to Rotherham, such as Sheffield, if it meant they could receive treatment quicker. 

43% of people were also unhappy with the communication method Rotherham Hospital use to inform them about their appointments. 

 

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General details

Local Healthwatch
Healthwatch Rotherham
Publication date
Type of report
Annual Report
Key themes
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
14
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