Shropshire pharmacy services and consultations

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Summary of report content

Healthwatch Shropshire wanted to understand the impact of Pharmacy First and designed a survey to which 75 people responded.

The report looks at:

  • Awareness of the 'Think which Service' Information campaign
  • How people were aware of Pharmacy First
  • Factors affecting confidence in using pharmacy enhanced services
  • People's experience of using pharmacy services
  • Overall satisfaction with services
  • Discussion and consultations at pharmacies
  • Quality of service
  • Suggestions for improvements

 

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Diagnosis
Medication, prescriptions and dispensing
Privacy and confidentiality
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy

Details of people who shared their views

Number of people who shared their views
75
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