Shipdham Surgery feedback report

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Summary of report content

In November 2024 Healthwatch Norfolk visited Shipdham Surgery to speak with patients about their experience with health and social care services. From this visit they received 13 reviews for the surgery.

Overall, patients were happy with their experience of care at Shipdham Surgery with people specifically praising the ease at which they could book GP appointments. However, some people did note that occasionally the dispensary would not have their medication ready when they went to collect it.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Booking appointments
Caring, kindness, respect and dignity
Medication, prescriptions and dispensing
Parking and transport
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
13
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