Share for Better Care: Community Hospital Experiences in Shropshire

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Summary of report content

Between February and July 2025, Healthwatch Shropshire visited three community hospital sites and conducted face-to-face engagement.

The overwhelming majority of feedback was positive, with people expressing high satisfaction with service speed; strong appreciation for local access; a preference for smaller hospitals to avoid long wait times; excellent staff care; and value to the community.

Despite the overwhelmingly positive feedback, parking emerged as the single most significant issue, mentioned in 24% of the overall comments.

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General details

Local Healthwatch
Healthwatch Shropshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Parking and transport
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event

Details of health and care services included in the report

Details of health and care services included in the report
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres
Name of service provider
Oswestry MIU; Whitchurch Community Hospital & MIU; Bridgnorth Community Hospital & MIU

Details of people who shared their views

Number of people who shared their views
34
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