Service User Experience Report: 5 Boroughs Partnership NHS Trust Community Services

Download (PDF 1.05 MB)

Summary of report content

This report details experiences of community services shared by our community for the period January to November 2016. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre.

All comments detailed in this report relate to 5 Boroughs Partnership (5BP) - Community Services.

The main sentiment of the period is of a positive nature.

The key themes arising in this report are:

Treatment and Care

Access to Services

Staff

Diagnosis/assessment

Communication

Administration.

There were no recommendations made in this report.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Access to services
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Diagnosis
Caring, kindness, respect and dignity
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Pharmacy
General Practice (GP)
District nurse and community nursing
Name of service provider
5 Boroughs Partnership (5BP) - Community Services

Details of people who shared their views

Number of people who shared their views
70
Age group
All
Gender
All
Ethnicity
All
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.