Service User Experience Report 5 Borough Partnership NHS Trust (Mental Health Services)

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Summary of report content

This report details experiences of Mental Health services shared by our community for the period July to October 2016.

The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre.

This is a regular report regarding this and other services as part of Healthwatch Knowsley work plan.

23 comments were analysed covering the following topics:

Staff, Quality of Care and Facilities. All comments related to 5 Boroughs Partnership (5BP) - Mental Health services.

The majority of comments were positive in nature.

No recommendations were made in this report.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Public opinion
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Name of service provider
5 Boroughs Partnership (5BP) - Mental Health

Details of people who shared their views

Number of people who shared their views
23
Age group
All
Gender
All
Ethnicity
All
Types of disabilities
Mental health condition
Does this report feature carers?
Yes
Did you find this attached report useful?
0
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