Service sector report - choices and behaviour- end report

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Summary of report content

Healthwatch Derby used an on-line survey to capture people’s choices and behaviours between June 2020 – March 2021. They found that overall, a third of people had changed their choice or behaviour around health and social services between June – December of last year – this reduced to one in five between January – March 2021.

They found that throughout this period, the key reason for the change had been:

• There was anxiety or fear around Covid-19

• People did not want to over burden the services

• Access - The service was closed/suspended, urgent only or could not get an appointment

• Communication from services

The report looks at people’s experiences of primary care services, community care and urgent care services.

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General details

Local Healthwatch
Healthwatch Derby
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
None
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
General outpatients and hospital-based consultants
Chiropody/podiatry
Respite Care
Services for people with a learning disability
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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