September Insight Bulletin 2024

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Summary of report content

This is an insight bulletin by Healthwatch Surrey. The report summarises feedback from September 2024.

There are 5 key areas of focus in the report:

• Thanks and praise
• Lack of signposting and clear communication to patients
• Referral delays impacting patients
• Primary care: access issues
• Extended waiting times

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General details

Local Healthwatch
Healthwatch Surrey
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Communication with patients; treatment explanation; verbal advice
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Primary research method used
Engagement event
General feedback
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