September 2023 report

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Summary of report content

Healthwatch Northumberland report on the key themes in the data that they received in September. During this period, they heard from 268 people.

  • GPs: difficulty getting an appointment and getting through on the telephone. However, a lot of praise given for the quality of care once seen.
  • Pharmacies: not receiving complete or taking home incomplete prescriptions.
  • Mental health services: difficulty getting an appointment and poor communication.

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Other
Key themes
Access to services
Booking appointments
Medication, prescriptions and dispensing
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
General Practice (GP)
Pharmacy

Details of people who shared their views

Number of people who shared their views
268
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