September 2020 Intelligence Report

Download (PDF 1.17 MB)

Summary of report content

The report identifies the number of contacts received by Healthwatch Kingston-upon-Hull. It also provides a breakdown of the chosen method of contact and their reason for contact. Please note that the number of contacts differs from the amount of comments made about a service, due to people making multiple comments about a service during one contact.

The report also provides details of the types of services and the nature of the concerns and compliments that members of the public reported to Healthwatch Kingston-upon-Hull during the month of September.

The services highlighted from the intelligence are as follows:

  • GP Surgeries
  • Dentists
  • Hospital

Would you like to look at:

General details

Local Healthwatch
Healthwatch Kingston Upon Hull
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Patient experience
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Diagnosis
Caring, kindness, respect and dignity
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Emergency department (inc A&E)

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
Yes
Did you find this attached report useful?
0
No votes have been submitted yet.