SEND Futures Experiences

Healthwatch Richmond upon Thames undertook research into the experiences of carers of support and services provided to children with SEND in Richmond. The report contains survey responses from 103 parent carers as well as narratives from 21 professionals about their experiences working with and supporting children with SEND in the borough.

While parent carers reported positive experiences with SEND services, particularly praising educational services, the report highlights the range of challenges they face.

These include delays in assessments and diagnoses, limited support services, lack of clarity in navigating the system, and struggles during transitions between educational stages and adulthood. 

Parent carers underlined their reliance on personal networks and online communities to navigate the complex SEND system and access relevant information. This report emphasises the importance of individualised support, effective communication, collaboration among professionals, and inclusive practices within schools and communities.

In addition, parent carers stress the significance of early intervention, proper training and awareness among professionals, and the need for easily accessible information and resources. Positive experiences and successful outcomes were attributed to supportive school environments, personalised plans, and collaboration between schools, local authorities, and families.

The responses in the report underscore the importance of recognising and valuing individuals with SEND as unique individuals with distinct needs. There is a call for increased awareness, inclusivity, and celebration of disabilities within the community.

Overall, the report reflects the diversity of experiences and perspectives of parent carers dealing with the challenges of supporting children with SEND. It emphasises the need for improved communication, collaboration, access to information, and resources to ensure that individuals with SEND can thrive and lead fulfilling lives.