Seldom Heard report

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Summary of report content

Healthwatch Luton report on findings from seldom heard groups they had engaged with during the period of September to December 2016.  They spoke to 129 people with mental health problems, young and homeless people.  Their main concerns were:

  • Access to a GP, and communications
  • Discharge from Hospital
  • Transition from CAMHS
  • Language barriers for accessing general health and social care
  • Cost of NHS Dentist and Treatment and Care, and Access
  • Attitudes from staff on young/homeless
  • Social Care and referrals in care and transport

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
129
Age group
0 to 12 years
13 to 15 years
16 to 17 years
18 to 24 years
Seldom heard groups
Homeless people
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