Seeing the problem: the struggles of accessing specialist eye care in Sandwell

Healthwatch Sandwell was commissioned by Healthwatch England to collect local responses to their national eye care survey.  They collected 20 responses.

The findings highlight the significant impact that long waits for specialist eye care are having on people in Sandwell. Delays in treatment are common, with many waiting months or even over a year to be seen. These extended waits have led to worsening vision for most people, affecting their independence, mental health, and ability to carry out daily activities. Many shared how the uncertainty and deterioration in their eyesight left them feeling anxious, depressed, and struggling with everyday life. 

Getting referred to a specialist is not always a smooth process, with many patients having to navigate multiple healthcare appointments before finally receiving the care they need. Some expressed frustration with a lack of support from healthcare providers, delays in receiving treatment, and the feeling that their concerns were not being taken seriously. For those who considered private treatment, financial barriers meant it simply wasn’t an option, leaving them with no choice but to wait for NHS care. 

Beyond the physical impact, the emotional and social effect has been significant. Many respondents reported being unable to participate in hobbies or social activities and struggling with their mental well-being. Relationships with family and friends have suffered, and for those in work, their ability to do their job has been affected. 

Despite these challenges, support while waiting for treatment has been limited. Many felt uninformed about their waiting times, uncertain about who to contact if their condition worsened, and without access to practical or mental health support. These findings make it clear that improvements are needed in both reducing waiting times and ensuring that people receive better support while they wait. 

Addressing these issues will not only improve patient experiences but also help prevent further deterioration in people’s vision and overall well-being. Specialist eye care services must be more accessible, responsive, and person-centred, ensuring that no one is left feeling abandoned while waiting for vital treatment.