School Lane Surgery Feedback

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Summary of report content

In March 2026, Healthwatch Norfolk visited School Lane Surgery to speak with patients about their experience with health and social care services. They heard from 20 people.

The report looks at:

  • The services provided by the practice
  • Observations by Healthwatch about the waiting room, staff interactions with patients, signage and accessibility
  • Patient feedback about staff attitudes and access to appointments

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Parking and transport
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
20
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