School Lane Surgery Feedback

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Summary of report content

Healthwatch Norfolk visited School Lane Surgery in Thetford in March 2024 to speak with patients about their experience of health and social care services. They heard from 17 people.

Staff at the surgery were praised by the people Healthwatch spoke to and they heard how they were often helpful. However, the main issue with the surgery  was difficulties being able to access appointments and struggling with the appointment system.

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
17
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