Royal Oldham Hospital Haematology Day F11 Ward

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Summary of report content

Healthwatch Oldham Team engaged with patients on F11 Haematology Day Unit at Royal Oldham Hospital. They spoke to 41 patients and 15 relatives and friends over four three hour sessions during February and March 2018. T

The overall experience of patients and their family and friends of the Haematology Day Care Unit was very positive. Patients were happy with the medical treatment they had received enjoying the relaxed atmosphere in the Treatment Area.

However, there were a number of concerns raised by patients and their family and friends.  These included an overcrowded waiting area; long waiting times; low levels of qualified staff and insufficient car parking spaces. 

There were six recommendations covering the main concerns outlined in the report.

 

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General details

Local Healthwatch
Healthwatch Oldham
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Building, Decor and Facilities, including health and safety
Parking and transport
Communication with patients; treatment explanation; verbal advice
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Other

Details of people who shared their views

Number of people who shared their views
56
Age group
All
Gender
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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