Richmond Wellbeing Service Review
Download (PDF 1.02 MB)Summary of report content
Healthwatch Richmond undertook engagement about the Richmond Wellbeing Service after hearing from people about their experience of the service. They spoke to 110 people.
What works
- People praised the ability of staff to pace sessions appropriately and create supportive conditions to share their experiences
- People with long term conditions particularly praised the service for designing a specific course to help them cope with the concerns that come from living with a long term conditions
Issues
The main issues that people encountered were related to:
- access,
- limited upfront information about how the service runs and
- being triaged to the right level or type of treatment.
The service provider, East London Foundation Trust have already started taking constructive steps in response to the recommendations that Healthwatch put forward.