A review of our work: Annual report 2018-19

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Summary of report content

Healthwatch Sefton reported on their activities during 2018-19. These included: carrying out various listening and feedback events, as well as Enter and View visits and engagement days; helping to resolve local disabled and older people’s access issues to local health centres; supporting the families of children and young people with special educational needs; developing Young Healthwatch Sefton; gathering feedback from care home residents about and making recommendations for local dental and continence services; and working in partnership with local organisations and groups.

Healthwatch Sefton also reported on: how they have provided people with advice and information; the work of their team of volunteers; finances; and plans for the next year. The report also features messages from Healthwatch Sefton’s Chair and Manager, and the Chair of Healthwatch England.

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General details

Local Healthwatch
Healthwatch Sefton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Annual Report
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Complaints
Public consultation and engagement
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
Observation (eg Enter and View)
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Paediatric care
Phlebotomy/blood tests
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Types of disabilities
Physical or mobility impairment
Does this report feature carers?
Yes
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0
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