Review of Mind in Bexley’s Wellbeing Line

Healthwatch Bexley conducted a review of Mind in Bexley’s Wellbeing Line. Healthwatch Bexley spoke to 32 people who had called the Wellbeing Line between April 1^st and 6^th June 2020. A list of questions was produced with the help of Mind which was used as a guide during their conversations.

Healthwatch Bexley found that the Wellbeing Line was very well received by callers, the majority of whom were happy with the help and support offered and the chance to talk during lockdown and social distancing. It has proved to be invaluable to callers who did not know where to turn to, to get the help and support they needed. The Coronavirus pandemic has negatively impacted on Wellbeing Line caller’s mental health and wellbeing. The Wellbeing Line is not a Crisis Line but is increasingly helping callers with more complex needs.

Healthwatch Bexley recommends that if the Wellbeing Line continues to be well received and used then the increasing complexity and multiple needs of callers should be explored to see how the service can be supported by and link better to the Crisis service already provided by Oxleas Crisis Line. Additional funding, including grant and charitable funding should be explored to support the service, as without additional funding the Wellbeing Line may not be viable or sustainable. The support and supervision available from Oxleas for Wellbeing Line volunteers should be explored to ensure those volunteering on the Wellbeing Line are able to access help if they need it.