Review of Healthy Hounslow Services
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Healthwatch Hounslow was commissioned by Public Health Hounslow to get feedback on local healthy lifestyle services. They conducted a survey to which 216 people responded.
Most people got to know about Healthy Hounslow via their GP. Over half the people (62%) of our survey respondents were aware of the Healthy Hounslow services through their GPs. Although the majority have a general understanding of Healthy Hounslow, many still lack clear information about the organization. While most respondents rated the clarity as “okay,” nearly a quarter (22%) rated it as “poor.”
People are being informed/referred to the services by different healthcare professionals apart from their GPs. 24% people have heard from other healthcare professionals. However, 19% said they have come across Healthy Hounslow through High Street. Over two in fice reported that it took a couple of weeks for the service to make an initial contact with them after being referred, while 29% experienced delays of a month or more.
Majority of the people have neutral or positive experience with Single Point of Access. Around 80% of respondents were either neutral or satisfied with how SPA managed both referrals and connecting them to relevant services. However, some dissatisfaction still exists, particularly with being connected to relevant services (23%), which was slightly higher than dissatisfaction with the referral process itself (20%).
A large number of the respondents were not aware of the Better Points reward system. 70% of the total respondents have stated they did not know about the Better Points app.
Among the respondents, 33% reported being assigned a health coach, 28% stated they were not assigned one, and 29% were unsure or unclear about whether they had been assigned a health coach.
Service enrolment is distributed across different programmes, with weight management, exercise on referral, and stop smoking services being the most frequently accessed.
The majority of the people, 60% felt included in the programme they signed up for.
Access to resources, such as, course materials, information booklets, tools & equipment is fairly evenly distributed.
A substantial number of people did not access their programmes in person. However, those who did expressed positive satisfaction levels (35%).
While the majority of the people did not miss any sessions, 34% respondents did. Among them, some have clearly stated they were not aware on any policies on missed sessions.
More than half the respondents didn’t join a support club, if applicable. Additionally, the majority of the people haven’t received any feedback form after completion of the programme. 56% of the people weren’t part of a support club, and 30% didn’t receive any feedback form upon competition of the service enrolled.