Review of general practice online complaints information to patients

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Summary of report content

This report was written by Healthwatch Bexley following a review of local and national findings about GP practice websites and complaints information.

The report was published March, 2017 and is based on a check of all local GP websites.

Overall there was greater need for detailed information about the complaints process across all websites, though the possibility of making a complaint was generally referred to.

A set of recommendations is included in the report. No response from related providers is attached.

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General details

Local Healthwatch
Healthwatch Bexley
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
0
Does this report feature carers?
No
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