Report on the Healthwatch Wandsworth Intermediate Care Survey

Healthwatch Wandsworth surveyed 20 service users and 5 staff members to understand experiences of intermediate care services provided at St John's Hill Therapy Centre and the Brysson Whyte Rehabilitation Unit. Overall, feedback was very positive, with patients valuing the support they received to improve mobility, recover from illness or falls, manage long-term conditions, and maintain independence. 

Patients praised staff, describing them as caring, supportive and respectful. Many reported being involved in decisions about their care and rehabilitation goals, and most felt confident about managing independently after their treatment ended. The social aspects of group programmes were also seen as beneficial for wellbeing and motivation. 

Key Findings

• Most patients felt involved in decisions about their care and rehabilitation goals. 
• Therapy programmes, including physiotherapy and group activities, were viewed positively and helped patients improve confidence, mobility and independence. 
• Staff received consistently positive feedback for their professionalism, kindness and availability. 
• Participants valued the social interaction and peer support offered through group activities. 
• Many patients felt the service improved both their physical health and mental wellbeing. 
• Suggested improvements included more follow-up after treatment, additional staff and classes, and improvements to transport and facilities. 

Conclusion

The report concluded that these intermediate care services were highly valued and were helping people recover, remain independent and avoid further health deterioration. Patients particularly appreciated the personalised support, group-based activities and encouragement from staff, while highlighting the importance of ongoing contact and preventative approaches to maintain progress after discharge.