Report: Digital Inclusion
Download (PDF 1.05 MB)Summary of report content
In March 2023, Healthwatch Enfield collaborated with the Care Quality Commission (CQC) to explore the reasons behind digital exclusion among specific community groups and how they share feedback about health and social care services.
Healthwatch Enfield spoke to people with learning disabilities, autism, people with physical and/or sensory disabilities, and people who speak English as a second language, people with mental health issues, and people with long term health conditions to explore digital exclusion.
The main barriers identified in accessing digital devices and services were language barriers, lack of skills, lack of confidence, physical impediments, sensory impediments, and costs.
The main barriers identified in feeding back to services were language barriers, sensory impediments, mistrust, and past negative experiences.