Repeat Prescriptions: Community Check in
Download (PDF 5.38 MB)Summary of report content
Healthwatch Leeds undertook a survey and focus groups on ordering prescriptions. They heard from 343 people.
Although 49% of respondents ordered their repeat prescription online, people from minority ethnic backgrounds, those living in areas of low income and older people were much less likely to order their prescription this way.
People were most likely to report positive experiences of ordering their prescriptions via electronic repeat dispensing, ordering online and via a pharmacy.
Feedback about ordering online was split between those who found it convenient, easy and efficient and those who faced barriers.
There was variation in how different GPs and pharmacies communicated to patients about options for ordering repeat prescriptions and any changes that are made.
Some people reported that options for ordering a repeat prescription didn’t always meet their needs, resulting in increased dependence on others to help them.
Owning a digital device doesn’t always mean that someone is confident to order their prescription online.
Confidence in ordering a repeat prescription online was significantly lower amongst older people, those from minority ethnic groups, people with disabilities, sensory impairments and long-term health conditions. Having more than one of these characteristics correlated with decreasing digital confidence.
The report has seven recommendations.