Recent changes to GP practices

Download (PDF 124.92 KB)

Summary of report content

In September 2025, Healthwatch Brighton and Hove, Healthwatch East Sussex and Healthwatch West Sussex undertook a survey about people's experiences of recent changes to GP practices. 603 people responded.

The report looks at:

  • What people thought of being treated by healthcare staff other than GPs
  • People's experience of online services

Would you like to look at:

General details

Local Healthwatch
Healthwatch Brighton And Hove
Healthwatch East Sussex
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Medication, prescriptions and dispensing
Remote appointments and digital services
Staffing - levels and training
Triage and admissions

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
603
Did you find this attached report useful?
0
No votes have been submitted yet.