Real voices, real impact: October to December 2025

Download (PDF 665.8 KB)

Summary of report content

Healthwatch Wakefield collected 309 pieces of information from people who have used health and care services via engagement, phone calls, webforms, and social media.

Five key themes emerged from the data:

  1. Digital access and exclusion
  2. Access to GP care, continuity and responsiveness
  3. Dignity and compassion and how people are treated
  4. Hospital flow and capacity pressure
  5. Mental health support gaps

 

Would you like to look at:

General details

Local Healthwatch
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Administration (records, letters, results)
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Discharge

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Community Mental Health Team (CMHT) and specialist MH services
Emergency department (inc A&E)
General Practice (GP)
Inpatient care/General inpatients
Did you find this attached report useful?
0
No votes have been submitted yet.