Reading people’s experiences of health and social care services during the first Covid-19 lockdown

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Summary of report content

Healthwatch Reading conducted a survey between June and August 2020 with 153 people to understand people's experiences of health and care services during the first COVID-19 lockdown. 

The report found that whilst people appeared to accept new ways of working, a third of respondents had stayed away from services due to the pandemic, potentially delaying the early diagnosis and treatment of health concerns. Services changed greatly at this time to cope with treating people with the virus safely and there was a strong message from findings that clearer and more up-to-date communications would have helped support people to navigate and use services.

6 recommendations were made in this report relating to accessibility of information, regular communications from services, and better support for mental health.

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General details

Local Healthwatch
Healthwatch Reading
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
153
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
No
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