RDaSH Crisis Team Service: Your experiences shared
Download (PDF 283.22 KB)Summary of report content
Healthwatch Rotherham was approached by the Crisis Team Service run by RDaSH (Rotherham, Doncaster and South Humber NHS Foundation Trust) in July 2023, asking them to gather some feedback on the service to help shape service change. They undertook a survey to which 17 people responded.
It is clear that whilst some people have a fantastic experience with the RDaSH Crisis Team, there are many that are not satisfied with the service they have received, particularly with after-care and support. Many felt that they were not offered appropriate aftercare to other support services including NHS services, and for those that were referred to other services, 75% felt they were not appropriate or relevant to their situation.
There were some recurring issues with staff not reading patient care plans, patients not feeling listened to and a sudden stop in care leaving people without adequate support. It is hoped that RDaSH will use this feedback, combined with their own patient feedback to improve the patient experience for those who need to access the Crisis Team service.
The report contains 4 recommendations.