Queen Elizabeth Hospital Gateshead – Discharge Review August – October 2015

Download (PDF 1.84 MB)

Summary of report content

 Healthwatch Gateshead undertook  review of discharge arrangements at the Queen Elizabeth Hospital in Gateshead. The aim of the study was to examine the experience of patients who have recently been discharged from the Queen Elizabeth Hospital and where necessary make recommendations for improvements based on the evidence received from patients. They surveyed the public, reaching 186 people.

Overall the patient’s experience of discharge was good with some patients highlighting areas for improvement.

The two major recommendations resulting from the research undertaken by Healthwatch Gateshead are as follows: 

  1. Review and improve the process by which medication is issued during discharge. Recommendation
  2. Review communications and information regarding the discharge process provided to staff, relatives and patients to ensure it is consistent, timely and relevant.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Gateshead
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Discharge
Integration of services and communication between professionals
Medication, prescriptions and dispensing
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
Inpatient care/General inpatients

Details of people who shared their views

Number of people who shared their views
186
Did you find this attached report useful?
0
No votes have been submitted yet.