Quarterly report to Systems Quality Group: What's important to the people of West Yorkshire?

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Summary of report content

Healthwatch Leeds, Healthwatch Bradford, Healthwatch Calderdale, Healthwatch Kirklees and Healthwatch Wakefield report on key themes in their feedback during quarter 1 2024/25. 

Issues reported on:

  • Access to GP appointments
  • Communication, including accessible communication
  • Quality of care
  • Move to digital access
  • Waiting times for treatment
  • Long waits for urgent care
  • Finding an NHS dentist
  • Cuts and having to pay for services
  • Co-ordination
  • Mental health support
  • Change of audiology provider in Leeds
  • Autism and ADHD assessments
  • Unpaid carers
  • Prescriptions
  • Transport
  • Risks
  • Good practice examples

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General details

Local Healthwatch
Healthwatch Bradford
Healthwatch Calderdale
Healthwatch Kirklees
Healthwatch Leeds
Healthwatch Wakefield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Cost and funding of services
Integration of services and communication between professionals
Parking and transport
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Dentist
Ear, nose and throat, audiology and maxillofacial services
Emergency department (inc A&E)
General Practice (GP)
Maternity care
NHS 111
Services for people with Autism/on the Autism spectrum
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Seldom heard groups
Homeless people
People who are geographically isolated
People on low incomes
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