Quarterly report Q4: January - March 2023

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Summary of report content

Healthwatch Wiltshire report on their activities and achievements in Q4 2022/23.  During this period:

  • They heard from 226 people about their experiences of health and social care and provided 62 people with advice and signposting information
  • Published 2 reports
  • Key topics and activities included mystery shopping GP practices’ phone messages and setting priorities for the next year

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of people who shared their views

Number of people who shared their views
226
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