Quarterly Report: October - December 2020/21

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Summary of report content

Healthwatch Northumberland have reported on their activities during quarter 3 of the year 2020-2021.

They spoke to 44 people during October to December about their experiences of health and social care services, with the majority commenting on primary care services. Most of the negative comments about primary care relate to access to services, those for quality of service are about secondary care. People reported difficulties with communication and keeping in touch with care home residents. young people were concerned about the lack of support for mental health in schools. 

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General details

Local Healthwatch
Healthwatch Northumberland
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Deliberative event
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Other

Details of people who shared their views

Number of people who shared their views
0
Age group
All
Gender
All
Ethnicity
All
Sexual orientation
Not known
Does this report feature carers?
Yes
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0
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