Quarterly Report October - December 2020

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Summary of report content

Healthwatch Herefordshire reports on its activities for Q3 2020/21.

It has held a successful annual showcase via Zoom and Facebook live and continues to hold services to account, including working with Healthwatch Worcestershire on the local Integrated Care System.

It has recently completed a number of projects, including on falls prevention and about Covid-19 and reports on the impact of those.  It also outlines the current priority projects it is working on, including sexual health, hospital discharge, future care planning, understanding the needs of local minority ethnic communities, a cervical screening campaign and work on reasonable adjustments.

The report concludes with a summary of themes in feedback received, communications and engagement.

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General details

Local Healthwatch
Healthwatch Herefordshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Remote appointments and digital services
Health inequality
Written information, guidance and publicity
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Discharge lounge/ discharge team/ discharge to assess
Sexual health
Day care centre (social care)
Care home

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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0
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