Quarterly report October to December 2019

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Summary of report content

Healthwatch Wiltshire reports on a summary of their activities during the period October to December 2019.  In this quarter they spoke to 925 people, welcomed one new board member, recruited 4 new volunteers, published 1 report, spoke to 99 people as part of a Military Families project, and two of their Community Cash Fund projects came to an end.

The majority of people they spoke to:

  • Were service users
  • Had heard about Healthwatch Wiltshire at an event
  • Talked to them about GP practices

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Communication with patients; treatment explanation; verbal advice
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Consultation
Engagement event
Survey
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
925
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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