Quarterly Report: July – September 2019/20
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This report summarises feedback received by Healthwatch Northumberland during the period July to September 2019.
During this period, Healthwatch Northumberland had a total of 80 recordable interactions with people. 58 of these gave feedback, 38 were signposted and 3 exchanged information.
The average person feeding back to Healthwatch Northumberland is a woman aged between 65-79 from the Tynedale area. They are most likely to be feeding back about their own experiences.
They are most likely to get in touch with Healthwatch Northumberland by the telephone, email, or social media, or through engagement events we run in their local area.
Most people feedback concerns or complaints about health services.
Most feedback is about Primary Care services. This quarter pharmacies and GP surgeries dominated the negative feedback Healthwatch Northumberland got about primary care.
Secondary Care services also make up a large proportion of feedback. This quarter feedback about a physiotherapy service dominated the negative feedback about secondary care.
Healthwatch Northumberland also continued to hear back about the loss of the Hear to Help service, which was provided by Action on Hearing Loss.
Consistent with last quarter, most feedback was about people finding it hard to access services, rather than quality of care.