Quarterly report, January to March 2020

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Summary of report content

Healthwatch Wiltshire reports on its activities and feedback for the period January to March 2020.  During this period, they set their priorities for the year ahead, carried out one enter and view visit, recruited 8 volunteers, published one report, created dedicated advice and information web pages in response to Covid-19 and launched an webpage on measuring their impact.  During this period, they spoke to 693 people. The top themes in their feedback form the public were GPs, hospital care, dentists and mental health.

During this period, they undertook research into the experiences of people who contacted the Adult Care Advice and Contact team at Wiltshire county council and researching the experience of healthcare for military families. Their research on GP extended access schemes has led to joint working with the GP Alliance and local NHS to monitor how this service changes and develops in response to their recommendations. 

Healthwatch Wiltshire’s priorities for the next few months include monitoring the impact of Covid-19 on people’s experiences of health and care service.

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General details

Local Healthwatch
Healthwatch Wiltshire
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Public consultation and engagement
Building, Decor and Facilities, including health and safety
Written information, guidance and publicity
Lifestyle and wellbeing; wider determinants of health
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Inpatient care/General inpatients
General outpatients and hospital-based consultants
Community Mental Health Team (CMHT) and specialist MH services
Adult social care, including care packages and social workers

Details of people who shared their views

Number of people who shared their views
693
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Not known
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